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Conflict Management Course


Conflict Management Course


  • The purpose of conflict
  • Changing what you do for a different outcome
  • Defining a difficult person
  • Working with difficult people
  • Turning arguments into discussions
  • Using honesty and agreement
  • Defusing blame
  • Active listening and responding
  • Understanding the roles people play
  • Dealing with strong feelings
  • Delivering bad news
  • Feeding the solution not the problem
  • Choosing appropriate conflict
  • Creating win-win: achieving resolution
  • Getting to the core of the problem