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Appraisal and Performance Management


Giving effective feedback


  • Handling difficult messages
  • Setting achievable goals and expectations
  • Supporting other people's development
  • Using acknowledgement and praise
  • Dealing with issues as they arise
  • Avoiding escalating problems
  • Seeing things from other points of view
  • Dealing with yours and other people's feelings
  • Dealing with difficult or tricky people
  • Building confidence and morale
  • Setting effective boundaries
  • Knowing what to do when the goal posts change
  • Tools for day-to-day Performance Management